Shared Hosting FAQ

Q. What is "Web Hosting"?
A. When you visit a web site (like BBC or Yahoo) that web page has to be physically stored somewhere. Web Hosters, like Burton Hosting, offer the space to store web pages. The space the pages are stored on is called a server. Leasing space on a server is comparable to leasing office space. For a monthly/yearly fee, a company resides in that space, and all maintenance is the responsibility of the property. As part of the lease, the company has access to additional services that would otherwise be a costly investment. Burton Hosting stores Web sites on its secure servers, enabling programmers to affordably leverage the power of the latest in programming technology and redundancy over a high-speed network.

Q. Why pay for hosting when my ISP provides free webspace?
A. Burton Hosting give you a permanent, unique address for your web pages. No matter which ISP you are using your web address and e-mail address will stay the same. It also gives a much more professional image of your business or organization. Your own domain name is easier for you to remember too

Q. What is a Backbone?
A. A Backbone is the fiber optic network on which your website's information travels. Burton Hosting's servers are directly tapped into redundant Fiber Optic Networks.

Q. What is Bandwidth and why do you limit?
A. Bandwidth is the term used to describe the transfer of data to and from a server to the person who requested it. There is no such thing as "free bandwidth", it has to be paid for somewhere, and we impose a limit so customers know exactly how much they are using and when they reach their limit. Bandwidth limits can be increased at any time. Please contact us for more information.

Q. When will my account be ready for use?
A. Your account will be setup within 24-hours of signing up. We will give you means of using your account so no time is wasted. Domains however have to propagate to us once you change the name servers or we register a domain, and this can take 24 - 72 hours to process. You can access your account's Control Panel and FTP during this time by replacing your domain name with the server name you are hosted on, using the information supplied in your welcome email.

Q. When do I have access to my account?
A. You have access to your account 24/7 and your account is view-able from the Internet 24/7.

Q. Do you perform backups?
A. Yes, every day our systems will backup all your files. Every day your backup is replaced with a newer version. All users are recommended to keep backups of all their files locally and you can download a backup of your site from your cpanel.

Q. Can I use FTP to upload files to my account?
A. Yes, we recommend popular FTP clients such as smartFTP or CuteFTP. There are however many clients available, each on their own merits.

Q. I'm in FTP. Where do I put my files?
A. You need to upload all your files to "public_html" for them to be visable from the internet via your domain.

Q. What are FrontPage Extensions and will they work on my account?
A. FrontPage extensions are designed to give added functionality to sites designed with Microsoft FrontPage web design software - which you will need a copy of to use. FrontPage 2002 Server Extensions can be installed on all accounts, free of charge, from your cpanel.

Q. Do you offer support and what do you offer?
A. We offer E-mail Support as well as Messenger Support, Support Ticketing System and Discussion Forums.

Q. I need to upgrade / add extra features to my account. Can I do this?
A. Yes, you can upgrade your account at anytime, to another plan or just add more features. Please contact us to discuss your requirements. There are no setup fees to upgrade your account.

Q. How do I use Secure Socket Layers? (SSL)
A. You must purchase your own certificate to use this feature. Certificates can be purchased from companies like Thawte or VeriSign. When you are ready to purchase your certificate, please contact us and we will supply you with the necessary information.

Q. Does your Hosting price include domain registration?
A. Our hosting prices quoted on both our UK and US websites have two options, one of which includes the registration of a Domain name of your choice that is available for registration. Prices quoted on the UK site are for UK domain names and prices quoted on the US site are for US or UK domain names.

Q. What domain names are available for me to use?
A. You can choose to register any UK or US domain name that is not already registered. .co.uk is primarily intended for UK Domains and .com is primarily intended for US Domains etc.

Q. How many domain names can I use on my account?
A. Your account is intended for the use of one domain name only, which is the domain name you chose when you signed up. Please contact us if you wish to have more than one domain name.

Q. Who owns the domain name I chose?
A. Once your payment has cleared, we setup your domain name for you. Burton Hosting remains the legal owner for the period the domain was registered for. Once the registration expires, we can reregister the domain for you, or you or anyone else can take control of the domain.

Q. How do I pay for my account?
A. We currently accept payment by Check, PayPal or Major Credit Cards via a third party processor. Please make all Checks payable to Burton Hosting in £ UK. If paying by $US check there is a $5 surcharge to cover administration costs. This is not included in the price of a package.

To pay via PayPal, please send payment to paypal@burtonhosting.com. Paypal payments can be made directly from your billing account at http://billing.burtonhosting.com

To pay by Credit Card, please use log into your billing account as well. All payments can be made through our billing system and link directly to your account.

Please Contact Support with any queries.